1. Telephone calls are answered promptly and courteously.

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Agree- - - - - - - - - - - - - - - - - - - - - - - - - - Disagree

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2. Credit union staff is knowledgeable and able to answer my questions.

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Agree- - - - - - - - - - - - - - - - - - - - - - - - - - -Disagree

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3. Counter transactions are handled in a timely/accurate manner.

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Agree- - - - - - - - - - - - - - - - - - - - - - - - - - -Disagree

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4. Credit union staff is polite and professional.

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6. Rank our savings, Share CD, and/or Money Fund rates.

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Competitive- - - - - - - - - - - - - - - - - - - - Not Competitive

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7. Rank our loan rates.

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8. Rank our website services.

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9. Rank our accuracy, lack of errors, and error resolution.

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10. Do you read the Western newsletter and inserts in your statement or online?

YES   NO 

Competitive- - - - - - - - - - - - - - - - - - - - Not Competitive

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