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At Western, we're keeping in touch with you
by keeping YOU in touch with your finances,
24-hours-a-day, 7-days-a-week!
Dial 614.278.6152 locally or 800.765.4237 out of town to access CU*TALK.
Western Credit Union makes it possible for you to have direct contact to your credit union accounts with just one phone call.
CU*TALK, our computer voice response system, makes taking care of your credit union business faster, easier and safer! Because you can now get around-the-clock access to your accounts, this service is perfect for today's busy lifestyle.
All you need to make contact with CU*TALK is a touch-tone phone, credit union access code, account number, and your Personal Identification Number (PIN). Now you are all set to take care of business!
| CU*TALK lets you perform Numerous Transactions Like These |
- Review account balances
- Verify the date and amount of your transactions, including deposits, withdrawals, transfers and payments
- Verify whether certain checks have cleared
- Transfer funds between accounts
- Make loan payments
- Check current interest rates
- Change your Personal Identification Number (PIN)
- Obtain annual dividend and interest information
Whether you are at home, at work, or thousands of miles away, CU*TALK puts your accounts right at your fingertips.
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| Keep in Mind These Helpful Tips |
- Be sure to press the # key when asked. This signals CU*TALK to act upon your entry.
- Keep your PIN number confidential. This protects your privacy and keeps others from gaining access to your accounts.
- When entering dollar amounts, decimals are not required. For example, you would enter $25.00 as 2500.
- CU*TALK may occasionally be unavailable for a short period so that we may perform maintenance. If you are unable to complete a transaction for this reason, try calling back later.
- Be extra careful when entering your member number and PIN. Entering a PIN incorrectly three times will disable access to that account through CU*TALK. If this happens, contact the credit union directly for reactivation.
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Using CU*TALK is Easy!
We want you to enjoy using CU*TALK. So to make sure your experience with CU*TALK is a good one, please have the following information available before you call CU*TALK:
- Your Account Number.
- Your PIN (On your first call, you'll need to change your PIN. Your PIN is currently set as the last four digits of your social security number.) After you've entered your PIN, you'll be told your PIN has expired. We strongly recommend you do not reset your PIN as the last four digits of your social security number. In addition, please do not share your PIN with anyone, or write it on your account card or other account information.
- Your Account Suffix Code
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